Welcome to the Air21 BlogSpot page – the perfect place to
discover more about the telecommunications company and their work simplifying
day-to-day communications within the workplace.
The quality of the support and care offered by Air21 is an
essential part of their make-up. The company strive for the highest possible
standard of customer care. Recognising that there is not a ‘one size fits all’
approach to solving customers issues; they take as long as is necessary to
listen to and understand the concerns of the business before creating a
tailored solution. Modern businesses are no longer strictly 9-5 operations and
it is for this reason that Air21 offer a 24/7 support service – a service that
can be accessed online and over the phone. Their achievements in this regard have
been recognised by the ECCCSA; Air21 are previous winners and finalists of the
support team of the year award.
Another key aspect of the work that Air21 do is keeping the
details of their customers safe. All of the systems utilised by Air21 are
equipped with multi-level security protection to keep details secure, and they
are a highly trusted company in this respect.
It is now five years since Air21 launched their predictive
dialler system, and in that time it has been continually improved in line with
technological advancements, now being utilised by a wide variety of companies
within the UK and abroad. The Air21 predictive dialler system reduces the time
spent by potential consumers waiting to speak to a human voice; the number linkage
system ensures that free and available agents are matched up with waiting
customers. Of course, this benefits the agent too, as it reduces the time that
they spend waiting to speak to potential customers on the other end of the
line. If it so happens that every agent is occupied, the system will simply
reset itself until one becomes free to speak. The predictive dialler system
never fails to maximise efficiency within telesales and call centre environments.
To make life even easier for the host company, your business
does not require any onsite software to be installed, enabling the predictive
dialler to be incorporated seamlessly into the operations of the company. This
is possible because the service is entirely cloud based and can be customised
over the internet, with the result that no hardware has to be purchased for the
system to work. The predictive dialler has been installed by companies from
numerous different industries including Afrasia, The Hospital Group and SLM
Connect – to join them and take your telecommunications into the 21st
century, contact Air21 today.
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